Privacy Guarantee
All products are shipped
discreetly in a plain package with no indication as to the contents.
The return address on your package and your credit card statement
will read "Autumn & Co.".
Order and Purchase Security
All online orders are
entered through our secure server, using the latest and highest
security encryption methods available.
Shipping Costs and Times
United States Shipping
/ International Shipping Rates
United
States Orders:
We
offer USPS Priority Mail service
(2-3 days) and Express
(1-2) service for shipments within the United States.
Sorry, Express Mail Service is unavailable for military APO /
FPO addresses.
95% of all orders are
typically shipped within 1 business day during normal warehouse
hours, Monday - Friday excluding holidays. Orders placed before
noon central standard time will be shipped same day. Orders placed
after noon or on weekends will be shipped the following business
day. During large sales such as bondage sales and storewide savings,
orders may take slightly longer to ship due to high volumes. Orders
with custom gear will typically take longer before shipment as we're
hand crafting your custom gear to your specifications.
Backorders:
In the rare instance of backorders, all backordered items are shipped
complete when available for a total rate of $9.95 to ship to you.
To
calculate your shipping rate, please
enter your zip code in the "Calculate Shipping" box that
appears under your shopping cart contents to the right of your screen.
(This link is only
visible when items are in your cart.) You
will see the shipping costs for both Priority and Express services
based on the weight of the contents in your cart.
Order Changes / Cancellations
Your Sub-Shop.com order
enters the shipping process very quickly so we can get your items
to you as soon as possible. Orders already in the shipping process
cannot be modified. Once an order has been submitted your credit/debit
card will be charged and your order processed immediately. Our ordering
process is designed to get you your toys and gear quickly so your
order will be processed immediately upon placement and sent to our
shipping department in our warehouse so you get you order FAST.
Because your order will be processed and shipped so quickly, and
due to the high volume of orders we receive, we will be unable to
change or cancel an order once it's placed. In some cases, you may
be able to change or cancel a merchant order in Your Account within
90 minutes after placing the order if we have not yet sent the order
to our warehouse for fulfillment.
International
Orders:
International
shipments are shipped via Global
Express Mail, registered and insured or Priority
Mail International. Global
Express shipments take only 3-5 days
depending on your location (packages to major metropolitan
areas are delivered more quickly, those in rural areas sometimes
take longer), Priority Mail International takes a little longer
at approximately a 25% savings in shipping fees and both can be
tracked for verification.
Please be aware
that you will be responsible for local customs and duties, if applicable.
We will not refund money due to confiscation of items or packages
shipped into countries where customs policies do not allow certain
products to enter the country. We will issue a refund for those
packages returned to us from customs agencies.
To
calculate your shipping rate
for your location you will need to begin the checkout process so
the proper rate can be found for your exact location including local
municipalities and your postal code. In the final tally of your
shopping cart before you finalize, you will see the shipping costs
for Global Express service based on the weight of the contents in
your cart. You do not need to enter your credit card information
or finalize your order if you do not wish to complete your order
yet.
Shipping Times
|
Shipping
faster than a speeding bullet (vibe)!
Orders are typically
shipped within 1 business day during normal warehouse hours,
Monday - Friday excluding holidays. Orders placed before noon
central standard time will be shipped same day. Orders placed
after noon or on weekends will be shipped the following business
day. During large sales such as bondage sales and storewide
savings, orders may take slightly longer to ship due to high
volumes. Orders with custom gear will typically take longer
before shipment as we're hand crafting your custom gear to
your specifications.
All in-stock items
are typically shipped either the same day or next business
day of your order. We stock every product on our site in our
large warehouses, which means you have to wait less! On occassion,
popular items may run out of stock resulting in longer shipping
times. Orders received before noon central time will be shipped
that business day, orders recieved after noon central time
Monday through Friday will be shipped the next business day.
We do not ship on weekends. Typical Priority service
delivery time is between 2-3 business days (not including
holidays and weekends). Please note that during Christmas
and Valentines seasons, package carriers are busier which
may result in delays.
For expedited services,
the day of shipment does not count toward the delivery time,
nor do Sundays. For example, a Next Day shipping order placed
Thursday before noon will be shipped that day and arrive on
Friday. A Next Day shipping order placed Thursday evening
after our shipping department is closed would be shipped the
next business day (Friday) and would arrive on Saturday.
International
shipments take longer due to actual shipping times, transfers,
security and customs clearances. Please allow up to several
weeks for shipping, customs clearance and delivery unless
you choose Global Express which will reduce shipping time
substantially.
|
Payment Options
We accept VISA and MasterCard
(of course! *wink*)
You can also send a check or money
order to the address below. All personal checks will be held for
10 business days until cleared. Personal checks must have your name,
address and telephone number on them. We do not accept starter checks.
All returned checks are subject to a service charge of $25.00.
For quickest and most accurate service,
you can place your order by using our online shopping cart to enter
your items, including sizes and color variations and our cart will
tally your order and shipping charges for you. Simply print your
shopping cart page before placing your order and send it with your
check or money order.
Mail your order and payment to:
Autumn & Co., Inc.
1914 Albert St.
Racine, WI 53404
Or, for quicker service,
you may also email your order in Monday through Thursday 8:00am
- 4:30pm and Friday 8:00 am until 2:30 central standard time.
Using Gift Certificates
Do you have a gift certificate? Wonderful!
When placing your order, carefully input your full gift certificate number in our “gift certificate” box and click apply, your total will then reflect the amount of the gift certificate. If you experience any troubles, just email us - we're happy to help! Please note that you may only use one gift certificate per purchase.
Make sure to check the expiration of your gift certificate, as we cannot issue a new gift certificate in place of expired certificates.
Sorry,
but we do not accept COD's.
Product Availability
All items in my catalog
are normally in stock. Occassionally, due to the popularity of certain
items, styles or sizes or unavailabilty from the manufacturer, some
items may be out of stock. We make every attempt to ship orders
within 24 hours. Orders with back-ordered items will be held for
up to 2 weeks until that item is available unless expedited shipping
is selected or you request an additional shipment.
Safety
Buyer assumes all risk
of use of the products contained in this site's online catalog.
Please play safely. Safety depends solely on the care
of the user. Products are sold as novelties only. No warranty or
fitness of use is expressed or implied.
Guarantee, Returns and Exchanges
We do extensive (and very fun!) testing of our products to make sure we have accurate descriptions of the products and the experience they provide. All of the items you see on our website have been specifically reviewed for quality. If you have any questions about our products, please feel free to ask at autumn@sub-shop.com prior to ordering.
Defective Products
We stand behind the quality of our products. If a product you received is defective, we will repair or replace it. Please contact us by email at autumn@sub-shop.com for a return authorization within fourteen (14) days of receipt of your order. Defective merchandise will be repaired and returned or replaced with the same item upon receipt and inspection of the defective item. We cannot be responsible for return shipments sent without a return authorization number.
Returns and Exchanges
(All sales are final.)
Other Questions? E-mail
me!