Store Policies

All online orders are entered through our secure server, using the latest and highest security encryption methods available.

United States Shipping / International Shipping Rates

United States Orders:

We offer USPS Priority Mail service (2–3 days) and Express (1–2) service for shipments within the United States. Sorry, Express Mail Service is unavailable for military APO / FPO addresses.

95% of all orders are typically shipped within 1 business day during normal warehouse hours, Monday — Friday excluding holidays. Orders placed before 8:30AM central standard time will be shipped same day. Orders placed after this time or on weekends will be shipped the following business day. During large sales such as bondage sales and storewide savings, orders may take slightly longer to ship due to high volumes. Orders with custom gear will typically take longer before shipment as we're hand crafting your custom gear to your specifications.

To calculate your shipping rate, please enter your zip code in the «Calculate Shipping» box that appears under your shopping cart contents to the right of your screen. (This link is only visible when items are in your cart.) You will see the shipping costs for both Priority and Express services based on the weight of the contents in your cart.

Backorders:

In the rare instance of backorders, all backordered items are shipped complete when available for a total rate of $9.95 to ship to you.

Order Changes / Cancellations:

Your Sub-Shop.com order enters the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified. Once an order has been submitted your credit/debit card will be charged and your order processed immediately. Our ordering process is designed to get you your toys and gear quickly so your order will be processed immediately upon placement and sent to our shipping department in our warehouse so you get your order FAST. Because your order will be processed and shipped so quickly, and due to the high volume of orders we receive, we will be unable to change or cancel an order once it's placed. In some cases, you may be able to change or cancel a merchant order in Your Account within 90 minutes after placing the order if the system has not yet sent the order to our warehouse for fulfillment.

International Orders:

International shipments are shipped via Priority Mail International Express, Priority Mail International or First Class International (when available to order size). Priority Express shipments take only 3–5 days depending on your location (packages to major metropolitan areas are delivered more quickly, those in rural areas sometimes take longer), Priority Mail International takes a little longer at approximately a 25% savings in shipping fees and both can be tracked for verification, and First Class International, while cheapest, does not come with a set arrival estimate.

Please be aware that you will be responsible for local customs and duties, if applicable. We will not refund money due to confiscation of items or packages shipped into countries where customs policies do not allow certain products to enter the country. We will issue a refund for those packages returned to us from customs agencies.

To calculate your shipping rate for your location you will need to begin the checkout process so the proper rate can be found for your exact location including local municipalities and your postal code. In the final tally of your shopping cart before you finalize, you will see the shipping costs for Priority Express service based on the weight of the contents in your cart. You do not need to enter your credit card information or finalize your order if you do not wish to complete your order yet.

Shipping faster than a speeding bullet (vibe)!

Orders are typically shipped within 1 business day during normal warehouse hours, Monday — Friday excluding holidays. Orders placed before 8:30am central standard time will be shipped same day. Orders placed after this time or on weekends will be shipped the following business day. During large sales such as bondage sales and store wide savings, orders may take slightly longer to ship due to high volumes. Orders with custom gear will typically take longer before shipment as we're hand crafting your custom gear to your specifications.

All in-stock items are typically shipped either the same day or next business day of your order. We stock every product on our site in our large warehouses, which means you have to wait less! On occassion, popular items may run out of stock resulting in longer shipping times. Orders received before 8:30am central time will be shipped that business day, orders recieved after this time Monday through Friday will be shipped the next business day. We do not ship on weekends. Typical Priority service delivery time is between 2–3 business days (not including holidays and weekends). Please note that during Christmas and Valentines seasons, package carriers are busier which may result in delays.

For expedited services, the day of shipment does not count toward the delivery time, nor do Sundays. For example, a Next Day shipping order placed Thursday before 8:30am will be shipped that day and arrive on Friday. A Next Day shipping order placed Thursday evening after our shipping department is closed would be shipped the next business day (Friday) and would arrive on Saturday.

International shipments take longer due to actual shipping times, transfers, security and customs clearances. Please allow up to several weeks for shipping, customs clearance and delivery unless you choose Priority Express which will reduce shipping time substantially.

6940 Industrial Loop
Greendale, WI 53129

All items in our catalog are normally in stock. Occasionally, due to the popularity of certain items, styles or sizes or unavailability from the manufacturer, some items may be out of stock. We make every attempt to ship orders within 24 hours. Orders with back-ordered items will be held for up to 2 weeks until that item is available unless expedited shipping is selected or you request an additional shipment.

You must be 18 years old or older to visit, shop or purchase from www.Sub-Shop.com. Buyer assumes all risk of use of the products contained in this site's online catalog.

Please play safely. Safety depends solely on the care of the user.

Products are sold as novelties only. No warranty or fitness of use is expressed or implied.

Extensive product testing has been done to ensure the products we sell are of high quality, fun and safe! (Work, work, work!)

We accept non-damaged, unused merchandise in their original packaging under our 100% Happiness Guarantee. For more details, click here.

All Hurry - Final Closeout! items and custom crafted bondage gear products are sold as final sale, no exceptions.

Defective merchandise will be repaired and returned or replaced with the same item upon return of the defective item. Please contact us for a return authorization, then you may return your package via insured U. S. Mail or UPS (for your protection against loss). We are not responsible for return shipments sent without an RMA (Return Materials Authorization) or for shipments sent uninsured. The RMA is the correspondence between you and our customer service with the details of your return and original invoice number which will expedite the returns process. We cannot process returns without your invoice number and return details. Return and exchange shipment postage is the responsibility of the customer.

Other Questions? Contact us!

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