Store Policies
Store Policies
Our commitment to you since 1997. Over one million customers have trusted Sub-Shop with their privacy, satisfaction, and discretion. These policies reflect that trust.
Your privacy is very important to us. We will NEVER sell or provide your name, address, or email address to any company or individual. We will NEVER send you unsolicited mail, catalogs, or any other materials.
All online orders are entered through our secure server using the latest and most stringent security encryption methods available.
📦 Shipping Policy View full US & International Shipping Rates → United States Orders We offer USPS Priority Mail (2–3 days) and Express (1–2 days) service for US shipments. Express Mail is unavailable for military APO/FPO addresses. 95% of all orders ship within 1 business day, Monday–Friday excluding holidays. Orders placed before 8:30AM CST ship same day. Orders placed after this time or on weekends ship the following business day. During large sales, orders may take slightly longer due to high volume. Custom gear orders may take additional time as we hand-craft to your specifications. Backorders We will contact you in the rare instance of a backorder. You may choose to ship available items separately (backordered items ship together when available for $9.95) or hold your complete order to ship at the original shipping rate. Order Changes & Cancellations Orders enter our shipping process very quickly. Once submitted, your card is charged and your order processed immediately. In some cases you may be able to change or cancel within 90 minutes in Your Account if the order has not yet been sent to our warehouse. International Orders International shipments ship via Priority Mail International Express (3–5 days), Priority Mail International, or First Class International when available. You are responsible for local customs and duties if applicable. We will not refund money due to confiscation. We will issue a refund for packages returned to us by customs.
💳 Payment Methods We accept VISA, MasterCard, PayPal, Venmo, and Bitcoin. Sorry, we do not accept CODs. You may also send a check or money order to:
Autumn Boutique, LLC
6940 Industrial Loop
Greendale, WI 53129 Personal checks are held 10 business days until cleared and must include your name, address, and phone number. We do not accept starter checks. Returned checks are subject to a $25.00 service charge.
🔄 Return Policy At Sub-Shop, your satisfaction and peace of mind are our highest priority. Due to the intimate nature of many of our products, we maintain specific guidelines to ensure the hygiene and safety of every customer.
Our full Return Policy — including return authorization, eligible items, defective product claims, and international order terms — is available here:
→ View Our Full Guarantee & Returns Policy
Need to initiate a return or have a question? Contact our customer service team — we’re here to help.
→ View Our Full Guarantee & Returns Policy
🔞 Age Policy You must be 18 years old or older to visit, shop, or purchase from Sub-Shop.com. Buyer assumes all risk of use of the products in our catalog. Products are sold as novelties only. No warranty or fitness of use is expressed or implied.
Please play safely. Safety depends solely on the care of the user.
🏆 Bondage Awards Hall of Fame · Voted #1 BDSM Shop in the World · Four Consecutive Years
⭐ Trusted Since 1997 · Over One Million Customers · Greendale, Wisconsin USA
⭐ Trusted Since 1997 · Over One Million Customers · Greendale, Wisconsin USA